Updated August 16, 2018.
What Types of Information Do We Collect?
When you interact with our Site, we receive and store information to track customers, potential customers and people who access our websites, using cookies.
In addition, like many other website owners, we use automated data collection tools such as Cookies to collect certain information when you visit the Site. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Site. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services using Google Analytics.
If you do not wish to receive Cookies or want to be notified when they are placed, you may set your browser to do so, if your browser allows it.
If you create an account to use our Services or request information from us, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number (“Personal Data”). In order to answer your questions or fulfill your requests, we may need to ask you for your Personal Data.
We also may collect your IP Address and location (“Log Information”).
How Do We Use The Information We Collect?
Non-Personal Information collected by the Site
Any non-personal information (i.e., information that cannot be used to identify you in the real world) we collect from your use of the Site, whether through Cookies or otherwise, may be de-identified, aggregated and pooled with other information to track trends involving the use of our Services, such as the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ internet service providers, and how our users use and interact with the Site. We may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third parties, but these statistics will include no personally identifying information.
Personal Data and Other Data
Velo3D and its subsidiaries and affiliates may use your Personal Data, Log Information, and any other information collected through your use of our Services for any and all of the following: (i) to provide and/or improve the Services or process payment for the Services, (ii) to provide customer support and/or respond to inquiries (iii) to contact you to tell you about services that may be available in the future, (iv) to investigate fraud, illegal activity or activity that may affect the legality, quality, security and/or stability of the Services, (v) to pursue our legitimate interests (e.g., direct marketing, research (including marketing research), network and information security, and/or fraud prevention), (vi) otherwise as described by us when we collect such information provided such use is permitted by law, and/or (vii) as you consent.
Disclosures of Your Personal Data and Other Information
Velo3D may disclose information to certain third parties if you consent to us doing so, as well as in the following specific circumstances:
Velo3D, like many businesses, may hire third-party service providers to perform certain processing functions in order for us to administer and provide the Services. When we employ another individual or company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. These third-party companies may use and disclose Personal Data and other information that we disclose to them in accordance with the privacy policies and procedures outlined herein. Some examples of our service providers include:
We share Personal Data with project management software and customer service providers storing data in the United States in order to track or provide customer service support requests and manage our projects and link such information together securely and efficiently.
We store Personal Data and Log Information with cloud storage providers in the United States for record keeping information related to providing the Services.
We also share Personal Data we collect from you with third-party providers in order to track sales leads and communicate with our customers for direct marketing and administrative reasons.
When working with third-party providers we take care to ensure that your Personal Data is only shared with vendors who have agreed to provide sufficient protection of Personal Data, in some cases through a data processing addendum and either adoption of EU Standard Contractual Clauses, EU-US and Swiss-US Privacy Shield certification or Binding Corporate Rules filed by the vendor with and approved by data protection authorities.
The following third party service providers may process your Personal Data:
Information Disclosed for Our Protection or the Protection of Others:
We may cooperate with government and law enforcement officials and/or private parties to enforce and comply with the law. We may disclose any information we collect to government or law enforcement officials and/or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, and/or as part of a legal process (including subpoenas); (ii) to protect our property, rights and/or safety, (iii) to protect the property, rights and/or safety of a third party or the public in general; and/or (iv) to investigate and/or stop any activity that we consider an illegal, fraudulent, unethical and/or legally actionable.
Information about our users, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any potential merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Data is transferred to one or more third parties as one of our business assets. We will take steps to inform you should such a transfer occur by contacting you at the email address we have on file in your account.
Accessing and Correcting Your Personal Data
In the event you would like to access or correct Personal Data we store about you, you may do so by logging into your account. If you cannot access the Personal Data there or would like to request access to a copy of or ask that we correct the Personal Data we store about you, please contact us at [email protected] so that we may initiate proper procedures to respond to your request. Such requests will be processed in line with local laws. We reserve the right to charge for copies of Personal Data undergoing processing.
Deleting, Restricting and Objecting to Processing or Withdrawing Consent
If you would like to remove your Personal Data as an administrator and add a replacement, you may change such information through your account. However, if all administrator Personal Data or all administrators are removed, we cannot verify the account or conduct billing, and we shall discontinue the Services that we provide.
If you want us to delete your Personal Data and your account, please contact us via the form linked in your account with your request for our review. We will take steps to delete Personal Data unless we are permitted or required to retain such data by law.
You may restrict or object to our processing of your Personal Data by emailing [email protected]. However, please be aware that if you do so, you may not be able to access or use the Services.
Where you have consented to our use of your Personal Data, you may withdraw your consent at any time as the Services permit or by otherwise emailing [email protected].
If you would like to request a portable copy of your Personal Data, please contact us at [email protected] Such requests will be processed in line with local laws.
If you live in the European Economic Area, and believe we are unlawfully processing your Personal Data, you have the right to file a grievance with the Information Commissioner’s Office in the United Kingdom or your local supervisory authority.
Your California Privacy Rights
Velo3D takes steps to regularly delete Personal Data when we no longer have legitimate business purposes to retain it. However, we are required by law and/or our contractual obligations with our customers to retain some Personal Data for reporting purposes or to protect against legal claims.
Velo3D takes reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your Personal Data) from unauthorized access, use or disclosure, including protecting your Personal Data with encryption, passwords and SSL technology. We train our staff regarding security procedures and restrict access to the Personal Data we store to those who need to access it to provide Services to you. Our devices also have security measures to help ensure that data is securely transmitted. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Do Not Track
We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
Links to Other Sites
Velo3D does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data through the Services, please contact us at [email protected], and we will endeavor to delete that information from our databases.
Our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., we will transfer your Personal Data outside of your region and into the U.S. for storage and processing in order to provide the Services. When we receive Personal Data from the European Economic Area we treat it in accordance with the GDPR and work with our customers to ensure that such Personal Data is processed in compliance with GDPR.
If you are located in the European Economic Area, Velo3D, Inc. is the controller of your personal data.
Attn: Chris Trout, Data Protection Officer
511 Division Street
Campbell, CA 95008