Privacy Policy

Updated August 16, 2018.

Velo3D is committed to the privacy of its website visitors and the users of its products and services. This privacy policy (“Privacy Policy”) is incorporated by reference into the Velo3D Terms of Use and describes the collection, use and disclosure of information by Velo3D, Inc., a Delaware corporation (“Velo3D,” “we,” or “us”) from users of our website at www.velo3d.com (the “Site”), as well as all applications, devices, widgets, software, tools, and other services provided by us to customers (collectively, together with the Site, our “Services”). If you choose to use our Services, you agree to this Privacy Policy. The terms “you,” “your,” and “user” refer to the user visiting the Site or accessing or using the Services. Other capitalized terms used but not defined in this Privacy Policy have the meanings given to them in Velo3D’s Terms of Use. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated” date above to indicate when those changes will become effective.

What Types of Information Do We Collect?

Tracking Information

When you interact with our Site, we receive and store information to track customers, potential customers and people who access our websites, using cookies.

Cookie Policy

In addition, like many other website owners, we use automated data collection tools such as Cookies to collect certain information when you visit the Site. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Site. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services using Google Analytics.

If you do not wish to receive Cookies or want to be notified when they are placed, you may set your browser to do so, if your browser allows it.

Personal Data

If you create an account to use our Services or request information from us, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number (“Personal Data”). In order to answer your questions or fulfill your requests, we may need to ask you for your Personal Data.

We also may collect your IP Address and location (“Log Information”).

How Do We Use The Information We Collect?

Non-Personal Information collected by the Site

Any non-personal information (i.e., information that cannot be used to identify you in the real world) we collect from your use of the Site, whether through Cookies or otherwise, may be de-identified, aggregated and pooled with other information to track trends involving the use of our Services, such as the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ internet service providers, and how our users use and interact with the Site. We may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third parties, but these statistics will include no personally identifying information.

Personal Data and Other Data

Velo3D and its subsidiaries and affiliates may use your Personal Data, Log Information, and any other information collected through your use of our Services for any and all of the following: (i) to provide and/or improve the Services or process payment for the Services,  (ii) to provide customer support and/or respond to inquiries (iii) to contact you to tell you about services that may be available in the future, (iv) to investigate fraud, illegal activity or activity that may affect the legality, quality, security and/or stability of the Services, (v) to pursue our legitimate interests (e.g., direct marketing, research (including marketing research), network and information security, and/or fraud prevention), (vi) otherwise as described by us when we collect such information provided such use is permitted by law, and/or (vii) as you consent.

We use Cookies and Log Information to learn about how the Site and Services are used, to improve the Services, and to provide customer support or respond to inquiries and investigate fraud, illegal activity or activity that may affect the quality, security or stability of the Services.

Disclosures of Your Personal Data and Other Information

Velo3D may disclose information to certain third parties if you consent to us doing so, as well as in the following specific circumstances:

Service Providers:

Velo3D, like many businesses, may hire third-party service providers to perform certain processing functions in order for us to administer and provide the Services. When we employ another individual or company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. These third-party companies may use and disclose Personal Data and other information that we disclose to them in accordance with the privacy policies and procedures outlined herein. Some examples of our service providers include:

We share Personal Data with project management software and customer service providers storing data in the United States in order to track or provide customer service support requests and manage our projects and link such information together securely and efficiently.

We store Personal Data and Log Information with cloud storage providers in the United States for record keeping information related to providing the Services.

We also share Personal Data we collect from you with third-party providers in order to track sales leads and communicate with our customers for direct marketing and administrative reasons.

When working with third-party providers we take care to ensure that your Personal Data is only shared with vendors who have agreed to provide sufficient protection of Personal Data, in some cases through a data processing addendum and either adoption of EU Standard Contractual Clauses, EU-US and Swiss-US Privacy Shield certification or Binding Corporate Rules filed by the vendor with and approved by data protection authorities.

The following third party service providers may process your Personal Data:

Google Analytics. Google Analytics collects information about the use of the Services on our website. Google Analytics collects information such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site, but in de-identified form. Google Analytics collects only the IP address assigned to you on the date you visit this Site and assigns a user ID code, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google uses this information to analyze your use of the Site, to generate reports about Site activities for website operators and to provide further services related to use of the Site and the Internet. Google may also share such information with third parties to the extent it is legally required to do so and/or to the extent third parties process data on behalf of Google. Although Google Analytics plants a Cookie on your web browser to identify you as a unique user the next time you visit this site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy and Data Processing Amendment. You can prevent Google Analytics from recognizing you on return visits to this site by disabling Cookies on your browser. You may block Google Analytics on some browsers with the help of a browser add-on if you do not want us to use this website analysis. This add-on can be downloaded at: ‘http://tools.google.com/dlpage/gaoptout?hl=en. For more information on Google Analytics and Google’s privacy practices, please review their privacy policy here.

NetSuite.  NetSuite, a subsidiary of Oracle, operates enterprise resource planning platform that is used by Velo3D to assist it with planning use of Velo3D resources based on leads and sales.  NetSuite is self-certified under the EU-U.S. and Swiss-US Privacy Shield and data transfers and protection are subject to a Data Processing Addendum. Processing takes place in the United States. For more information on NetSuite’s privacy practices, please review their privacy policy here.

Salesforce.  Salesforce provides a set of tools for Customer Relationship Management and Customer Support. Salesforce is self-certified under the EU-U.S. and Swiss-US Privacy Shield and data transfers and protection are subject to a Data Processing Addendum and Binding Corporate Rules. Processing takes place in the United States.  For more information on Salesforce’s privacy practices, please review their privacy policy here.

Information Disclosed for Our Protection or the Protection of Others:

We may cooperate with government and law enforcement officials and/or private parties to enforce and comply with the law. We may disclose any information we collect to government or law enforcement officials and/or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, and/or as part of a legal process (including subpoenas); (ii)  to protect our property, rights and/or safety, (iii) to protect the property, rights and/or safety of a third party or the public in general;  and/or (iv) to investigate and/or stop any activity that we consider an illegal, fraudulent, unethical and/or legally actionable.

Business Transfers:

Information about our users, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any potential merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Data is transferred to one or more third parties as one of our business assets. We will take steps to inform you should such a transfer occur by contacting you at the email address we have on file in your account.

Your Choices

We offer you choices regarding the collection, use and sharing of your Personal Data and we will respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access the Services or some of its features.  If you have any questions, requests or wish to object to any use of Personal Data detailed in this Privacy Policy, please contact us at privacy@velo3d.com.

Marketing Communications

We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications, e.g., communications regarding updates to our Terms of Service or this Privacy Policy or information about billing.

Accessing and Correcting Your Personal Data

In the event you would like to access or correct Personal Data we store about you, you may do so by logging into your account.  If you cannot access the Personal Data there or would like to request access to a copy of or ask that we correct the Personal Data we store about you, please contact us at privacy@velo3d.com so that we may initiate proper procedures to respond to your request. Such requests will be processed in line with local laws. We reserve the right to charge for copies of Personal Data undergoing processing.

Deleting, Restricting and Objecting to Processing or Withdrawing Consent

If you would like to remove your Personal Data as an administrator and add a replacement, you may change such information through your account.  However, if all administrator Personal Data or all administrators are removed, we cannot verify the account or conduct billing, and we shall discontinue the Services that we provide.

If you want us to delete your Personal Data and your account, please contact us via the form linked in your account with your request for our review.  We will take steps to delete Personal Data unless we are permitted or required to retain such data by law.

You may restrict or object to our processing of your Personal Data by emailing privacy@velo3d.com. However, please be aware that if you do so, you may not be able to access or use the Services.

Where you have consented to our use of your Personal Data, you may withdraw your consent at any time as the Services permit or by otherwise emailing privacy@velo3d.com.

Data Portability

If you would like to request a portable copy of your Personal Data, please contact us at privacy@velo3d.com. Such requests will be processed in line with local laws.

Grievances

If you live in the European Economic Area, and believe we are unlawfully processing your Personal Data, you have the right to file a grievance with the Information Commissioner’s Office in the United Kingdom or your local supervisory authority.

Your California Privacy Rights

In the United States, California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their personally identifiable information for direct marketing purposes during the preceding calendar year and the categories of personally identifiable information shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at privacy@velo3d.com with “California Privacy Rights” in the subject line or by writing to us at Velo3D, Inc., 511 Division Street, Campbell, CA 95008, Attn: Privacy Policy Request.

Data Retention

Velo3D takes steps to regularly delete Personal Data when we no longer have legitimate business purposes to retain it.  However, we are required by law and/or our contractual obligations with our customers to retain some Personal Data for reporting purposes or to protect against legal claims.

Security

Velo3D takes reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your Personal Data) from unauthorized access, use or disclosure, including protecting your Personal Data with encryption, passwords and SSL technology.  We train our staff regarding security procedures and restrict access to the Personal Data we store to those who need to access it to provide Services to you. Our devices also have security measures to help ensure that data is securely transmitted.  Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Links to Other Sites

Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

Children

Velo3D does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data through the Services, please contact us at privacy@velo3d.com, and we will endeavor to delete that information from our databases.

International Visitors

Our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., we will transfer your Personal Data outside of your region and into the U.S. for storage and processing in order to provide the Services. When we receive Personal Data from the European Economic Area we treat it in accordance with the GDPR and work with our customers to ensure that such Personal Data is processed in compliance with GDPR.

Questions?

If you are located in the European Economic Area, Velo3D, Inc. is the controller of your personal data.

Please contact us at privacy@velo3d.com, with “Privacy Policy Question” in the subject line if you have any questions about our Policy or contact us at:

Attn: Chris Trout, Data Protection Officer
Velo3D, Inc.
511 Division Street
Campbell, CA 95008