Join the VELO3D Team!

We are hiring!

Space travel, supersonic flight, high-performance drones, clean power plants — have all adopted VELO3D technology to power their next wave of innovation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Check out our open positions below, we’d love to hear from you!

Applications Engineer

Position Overview

As an Applications Engineer you will be working directly with external customers and engineering groups within Velo3D to develop innovative and novel projects in additive manufacturing. You will work closely with process development, hardware and software engineering to refine current systems based on direct experiences with customers. You will support sales in finding and developing business cases that exploit our advanced technology.

Essential Functions

  • Work in a fast-paced start up atmosphere on new technologies with constrained timelines.
  • Design, modify and analyze complex geometries in CAD.
  • Prepare and optimize files to be run on the printer, including understanding physical and economic implications to the print.
  • Interact and communicate directly with customers professionally and effectively to aid in customer service and generate proper customer feedback.
  • Perform highly technical hands-on tasks independently on and off site for extended periods of time.
  • Train and educate customers on Velo3D software use, technology application and machine hardware operation.
  • Operate metal additive manufacturing machines safely. Always wear appropriate PPE and obey safety protocols. Machines pose hazards associated with lasers, electronics, mechanical devices and metal powder.
  • Perform post processing additive manufacturing operations including manual material removal, grinding, furnace operation, media blasting, wire EDM and other related tasks.
  • Lift heavy metal parts and associated equipment up to 50 lbs.
  • Travel up to 50%.
  • Work closely and effectively with teams across multiple departments on technical projects.
  • Troubleshoot software and hardware anomalies in the system using monitoring software, machine schematics, written procedures and internal support.
  • Maintain strong organizational skills with regards to documentation, software analysis and project management.

Experience:

  • Customer facing project management roles.
  • CAD software design (Solidworks, Siemens NX, AutoCAD, CATIA)
  • Hands on mechanical experience using machining, semiconductor, additive manufacturing, heavy lab or other related equipment.
  • Desired:
    • Additive manufacturing design or production experience
    • Experience with generative design tools (Altair Inspire, nTopology Element), print preparation software (Materialise Magics, Netfabb) or simulation software
    • Manufacturing design or engineering experience

 Education:

  • Required: Bachelor’s degree in Mechanical or Aerospace Engineering, Material Science or related field.
  • Desired: Graduate degree in related field. 

Other Requirements:

  • ITAR compliance

Director of Sales & Bus Dev, EU (France)

Position Overview:

Velo3D, a Series D company generously funded by top VC firms, is looking for a Director of EU Sales & Business Development to join the growing Velo3D team headquartered in Campbell, CA USA.  In this position you will lead Velo3D’s sales and business development success in Europe for selling 3D printing on metals technology into the industries Velo3D is focused on serving strategically: Aviation/Space/Defense, Energy, and Turbomachinery industries.  This position is focused on the customer base in France related to these industries.

The position will be responsible for developing the sales pipeline of product manufacturers (OEMs) and their supply chain parts contract manufacturers (CMs) to be sufficient to meet booking goals and to close the number of new customers and the booking amounts to meet/exceed the company’s goals in the Western European markets.

The team is looking for a self-starter leader that enjoys working in a highly dynamic startup environment.  You will enjoy small high growth company atmosphere and excellent benefits.

Required Attributes:

  • A proven “hunter” that finds and closes new customer business to beat quota
  • Experience in capital equipment selling (e.g. 5 Axis CNCs, metal AM systems, strategic Design/Mfg systems) selling with sales achievement over 8 million Euros per year.
  • Success selling into industrial companies such as aerospace (aviation, space, defense), energy/oil & gas, industrial pump and turbo-machinery market OEMs and metal production parts contract manufacturers serving those industries.
  • Possesses deep target market industry insight (e.g. product innovation and mfg supply chain) and has developed strong business relationships at target industrial companies and their manufacturing supply base (i.e. CMs).
  • Ability to grasp the technical value proposition and ability to work with the customer and discover how this value proposition can help the customer to create business value and solve critical business problems.
  • Experience leading effective sales campaigns that utilizes cross-functional team members efficiently to close, retain, and upsell new business.
  • Excellent relationship building skills based on keen ability to listen and creative discovery of critical problems you solved.
  • Consultative development of value, justification, and compelling events to close business as forecasted.
  • Team player

Qualifications:

  • Minimum of 10 years’ sales achievement experience selling industrial automation products exceeding sales targets over 8 million Euros per year
  • Sales and sales leadership position in Startup experience
  • Strong reference customers delighted with solutions you sold them
  • BS degree in engineering is preferred
  • Experience selling capital equipment such as Automation, Manufacturing equipment, Machinery or other complex systems for business customers

Director of Sales & Bus Dev, EU (Germany)

Position Overview:

Velo3D, a Series D company generously funded by top VC firms, is looking for a Director of EU Sales & Business Development to join the growing Velo3D team headquartered in Campbell, CA USA.  In this position you will lead Velo3D’s sales and business development success in Europe for selling 3D printing on metals technology into the industries Velo3D is focused on serving strategically: Aviation/Space/Defense, Energy, and Turbomachinery industries.  This position is focused on the customer base in Germany related to these industries.

The position will be responsible for developing the sales pipeline of product manufacturers (OEMs) and their supply chain parts contract manufacturers (CMs) to be sufficient to meet booking goals and to close the number of new customers and the booking amounts to meet/exceed the company’s goals in the Western European markets.

The team is looking for a self-starter leader that enjoys working in a highly dynamic startup environment.  You will enjoy small high growth company atmosphere and excellent benefits.

Required Attributes:

  • A proven “hunter” that finds and closes new customer business to beat quota
  • Experience in capital equipment selling (e.g. 5 Axis CNCs, metal AM systems, strategic Design/Mfg. systems) selling with sales achievement over 8 million Euros per year.
  • Success selling into industrial companies such as aerospace (aviation, space, defense), energy/oil & gas, industrial pump and turbo-machinery market OEMs and metal production parts contract manufacturers serving those industries.
  • Possesses deep target market industry insight (e.g. product innovation and mfg. supply chain) and has developed strong business relationships at target industrial companies and their manufacturing supply base (i.e. CMs).
  • Ability to grasp the technical value proposition and ability to work with the customer and discover how this value proposition can help the customer to create business value and solve critical business problems.
  • Experience leading effective sales campaigns that utilizes cross-functional team members efficiently to close, retain, and upsell new business.
  • Excellent relationship building skills based on keen ability to listen and creative discovery of critical problems you solved.
  • Consultative development of value, justification, and compelling events to close business as forecasted.
  • Team player

Qualifications:

  • Minimum of 10 years’ sales achievement experience selling industrial automation products exceeding sales targets over 8 million Euros per year
  • Sales and sales leadership position in Startup experience
  • Strong reference customers delighted with solutions you sold them
  • BS degree in engineering is preferred
  • Experience selling capital equipment such as Automation, Manufacturing equipment, Machinery or other complex systems for business customers

Field Service Engineer

Position Overview:

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting equipment for both internal and external customers.

Near Term Deliverables – First Year:

  • Participate in on-call rotations immediately (with help from team)
  • Demonstrate competency in 2 or more subsystems within 2 months
  • Complete all Level 2 (or higher) training in remainder of 2021
  • Complete all Level 3 (or higher) training within 6 months
  • Deploy to customer site for dedicated on-site assignment

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Follow procedures to test, operate and maintain 3D Printers and related equipment
  • Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas
  • Interpret manuals, schematics, and wiring diagrams to solve problems
  • Repair equipment with hand tools and test instruments
  • Order and replace parts as needed
  • Collaborate with others to test, tune, upgrade and adjust equipment
  • Consult with engineering when needed to resolve problems or to suggest product improvements
  • Install and commission equipment according to specifications
  • Follow protocols for security, safety, access, scheduling, and communications
  • Provide specific training and instruction to customers, coworkers, and contract manufacturers
  • Schedule and perform Preventative Maintenance (PM) activities
  • Communicate daily activities, status, and metrics
  • Advise management regarding customer satisfaction and product performance
  • Participate in developing processes, procedures and documentation as directed by supervisor
  • Participate in team and other assigned meetings
  • Other duties as needed or required

Education:

Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.

Desired:  Master’s degree from an accredited university in engineering, business administration or a related field.

Experience:

Required:

5 years of demonstrated experience:

  • Operating and maintaining complicated machines in a lab or manufacturing environment
  • Customer-facing field service positions
  • Hands-on repair and calibration of equipment

Desired:

  • Startup experience
  • Military service
  • Experience with semiconductor manufacturing equipment
  • Experience in the 3D AM markets

Other Requirements:

  • Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.
  • Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.
  • Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools.
  • Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as calibrations or preventative maintenance. Ability to work long hours when required to get the job done.
  • Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical, mechanical, optical, software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.
  • Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.
  • Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.
  • Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.
  • Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.

Physical Demands:

  • Working at a desk in an open office environment for extended periods of time
  • Able to lift a maximum of 100 pounds and stand for extended periods of time

Other Physical Requirements:

  • Must wear steel-toed boots and protective eye-wear
  • Must wear respirator for certain tasks
  • May require hearing protection
  • High frequency of computer keyboarding
  • High frequency of viewing a computer monitor
  • Other personal protective equipment as applicable

Work Environment:

Work is performed at customer facilities. Work is often performed in emergency and stressful situations and may include handling of hazardous materials.

Marketing Project Manager

Essential Functions

  • Responsibility for reporting on projects including tracking due dates for campaigns, including steps to ensure a successful launch
  • Create, track and report on project timelines.
  • Produce and distribute status updates and tracking to team members and senior management.
  • Creating and managing asset library for images and videos.
  • Monitor and coordinate efforts of cross-functional project teams and project resources within the organization.
  • Meet with team members on a regular basis regarding project tasks to ensure project milestones are met.
  • Lead problem solving and resolution efforts.
  • Manage project budgets and approval of invoices.
  • Provide input into project proposals and RFPs.
  • Partner with executives and team members to develop and implement process improvements.
  • Prepare and present project information at internal and external meetings.
  • Ensure that work is conducted in compliance with standard processes, policies and procedures and meets project timeline metrics.

Qualifications

  • Prior experience working in or with Marketing in such a way as to be familiar with the function and its typical processes.
  • Experience with Monday.com for managing calendars, resources, team alignment, etc. and training team on best practices
  • 5+ years demonstrated experience in a project management or lean/agile leadership position, with proven results in efficiency and ROI.
  • Proven track record of inspiring change that results in increased impact and efficiency for your internal customers.
  • Proven ability to influence outcomes and people without reporting lines. Passion for ‘working out loud’ to arrive at solutions collaboratively and iteratively.
  • Analytic skills: A hands-on, detail-oriented professional with excellent technical, analytical, planning, evaluation, and implementation skills.
  • Proven track record driving financial and operational improvements and results.
  • Clear and effective communication and presentation skills on process optimization initiatives and outcomes to all levels of the organization.
  • Ability to encourage and model collaboration and professionalism, all while driving rigorous alignment to processes and accountability to outcomes.
  • Entrepreneurial and innovative – able to work with ambiguity, providing structure to unstructured situations.

Preferred Qualifications

  • Professional certification strongly preferred: Project Management Professional (PMP), Six Sigma, Certified ScrumMaster (CSM), and/or Lean
  • Experience with Kaizen and Agile
  • Experience with Salesforce, HubSpot, Google Analytics, and Microsoft Office
  • Willingness to work flexible hours

Process Engineer

Position Overview:

The Process Engineer performs experiments to develop novel metal 3D printing processes under the supervision of senior engineers and technologists and works with senior staff to put together project plans and detailed experimental designs.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Work independently to execute experiments from preparing solid models, convert to files that can be printed, schedule files to be printed, troubleshoot issues that occur during print and analyzing parts after print.
  • Make detailed observations of experiments and note any anomalies on the tool during the run and troubleshoot any anomalies.
  • Perform all post-build analysis including metrology measurements such as tensile properties, surface roughness measurements and metallographic analysis.
  • Analyze in-build metrology data to gain insight into mechanisms of variable part performance.
  • Responsible for recording all data in a summary presentation for each experiment and prepare weekly update that summarizes the experimental progress on the project.
  • Work with process team to analyze experimental observations and data, plan and execute subsequent experiments based upon prior results.
  • Participate in on-call schedule rotation to serve as process escalation contact for operations team.
  • Follow procedures to operate 3D Printers in lab.
  • Remove completed parts from machine after 3D printing completed.
  • Participate in team and other assigned meetings.
  • Other duties as needed or required.

Education:

Required:  Post-graduate degree in Materials Science, Chemical Engineering, Physics or related field is preferred; or Bachelor’s degree with 5 years of highly applicable experience

Desired: Ph.D. degree in Materials Science, Mechanical Engineering, or related field.

Experience:

Required: Basic Knowledge of DOE and Statistics

Desired:  Experience with CAD or Solidworks modelling.  Coding experience in MATLAB or related software is preferred.

Other Requirements:

  • High commitment to contribute to a positive, high paced and results oriented work environment
  • Experience defining and conducting experiments based on required learning; parametrizing cause and effects of experiment, and analyzing experiments data using statistical tools included in software such as JMP or similar
  • Ability to organize parts and data
  • Committed to quality, safety and communication
  • High level of accountability
  • Skilled in communicating, both verbal and written, on experimental and other results; and reading complex scientific papers and highlight key phenomena and learning
  • Attention to detail
  • Team-oriented and self-directed
  • Ability to quickly absorb and efficiently incorporate changing project needs

Physical Demands:

Able to lift a maximum of 60 pounds and stand for extended periods of time

Other Physical Requirements (while working in laboratory):

  • Must wear steel-toed boots
  • Must wear protective eye-wear
  • May require hearing protection
  • High frequency of computer keyboarding
  • High frequency of viewing a computer monitor
  • Other personal protective equipment as applicable

Work Environment:

Work is performed in office and manufacturing laboratory. Work is may be performed in emergency and stressful situations and may include handling of hazardous materials.

Process Technician

VELO3D is a generously funded VC backed company looking for a Process Technician to join its growing team in Campbell, CA, and to work on a disruptive 3D printing on metals technology.

You will be working on the world’s most advanced 3D printer technology that will bring 3D metal printing into mainstream production manufacturing. We are looking for process technicians who are mechanically inclined and interested in utilizing their technical aptitude in an exciting position to expand their career!

Position Overview:

The Process Technician’s role is to assist Process Engineers in the execution and analysis of 3D Printed builds and perform maintenance in support of tool operation within the overall scope of the process engineering function at the company. The primary function of this position is to operate 3D printers and supporting tools following detailed procedures and safety guidelines.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Follow procedures to operate 3D Printers in our lab with attention to detail.
  • Monitor additive material levels and replace materials when needed.
  • Remove completed metal parts from machine after 3D printing completed.
  • Preventive maintenance of supportive tools.
  • Perform basic part finishing with grinding and band saw equipment.
  • Follow procedures to perform basic metrology on the parts after printing.
  • Initiate and participate in process improvement activities as approved and directed by supervisor.
  • Participate in team and other assigned meetings.
  • Other duties as needed or required.

Education:

Desired: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc. or equivalent job-related experience.

Experience:

Required: Professional working experience in a laboratory, manufacturing, or research and development environment.

Desired: 2 year of directly applicable experience operating machines in a lab or manufacturing environment

Other Requirements:

  • Committed to quality, safety, and communication.
  • Good computer skills to enter data and record information.
  • Good mechanical aptitude (basic machine operations, monitoring, debugging).
  • Aptitude to follow process instructions.
  • Understanding of production procedures.
  • Willing to perform repetitive tasks for extended periods.
  • Attention to detail.
  • Demonstrated experience following established safety rules and regulations.
  • Ability to maintain a safe and clean workspace.
  • Team-oriented and self-directed.

Physical Demands:

Able to lift a maximum of 60 pounds and stand for extended periods of time.

Other Physical Requirements

  • Must wear steel-toed boots and protective eyewear.
  • May require hearing protection.
  • High frequency of computer keyboarding.
  • High frequency of viewing a computer monitor.
  • Other personal protective equipment as applicable.

Work Environment

Work is performed primarily in a manufacturing laboratory during day and night shifts.

Software Engineer

VELO3D is a mature startup creating a future of manufacturing where previously impossible components are now a reality. We are working towards allowing customers to reliably print any geometry they require in a variety of metals. Doing so requires solving hard geometric, computational and visualization challenges. Our products are 3D printers as well as made-to-order parts printed in-house.

Our distribution network currently covers the US, Asia (Korea and Japan), Australia and we are expanding to Europe.

The Team:

You would be joining our expanding team of engineers responsible for writing cross platform C++ tools that handle preparation of our 3D printing jobs.

The tools we develop:

  • handle import of 3D CAD and mesh models, converting them to water-tight high quality surface meshes
  • arrange the models, modify them and analyze them for issues that might impact the print
  • take the build and generate print instructions by mapping a wide range of different process types onto features of the geometry. These computations are highly parallel and run on clusters and can take hours to days. They need to be extremely reliable as a single wrong laser instruction can cause a build to fail
  • analyze and visualize the resulting gigabytes of data to detect potential issues and support development of new processes

Our printers have created parts that have gone into space, supported development of super-sonic flight among other application areas.

We have a modern, cross-platform development setup with thorough CI, benchmarks, static analyzers, clang sanitizers etc.

Position Overview:

If you are looking for exciting technical challenges we have a job for you!

You will be working on:

  • developing geometric and physics based tools to predict and prevent build issues
  • developing geometric optimization procedures to reduce surface defects
  • developing a library of robust operations on 3d surface meshes
  • optimizing futures and structured loop based parallel computations
  • implementing support for concurrent operations in our GUI
  • moving geometry processing from 2D to 3D to improve spatial coherence, robustness and speed
  • developing and implementing geometric algorithms and data structures.

You will be working in close collaboration with the people who develop our print processes and help customers with their challenging parts.

Requirements:

  • BS or above in CS or Engineering
  • 3+ years of programming experience
  • 1+ years of C++ on any platform
  • Familiarity with computational geometry concepts
  • Good communication skills 

Bonus Points For:

  • Deep knowledge of modern C++
  • Understanding of key visualization libraries such as Qt, VTK
  • Understanding of usage and implementation of robust 2 and 3-dimensional geometric operations
  • Knowledge of Polygonica, Boost.Polygon and other meshing and polygon libraries
  • Experience in structured parallel computations such as Intel TBB and futures
  • Experience with infrastructure for running large batch jobs on AWS
  • US Citizen/Green Card holder as rocket engines are covered by ITAR

This position is fully remote till at least August of 2021.  We are looking forward to returning to face-to-face collaboration, while maintaining flexibility and a work-life balance.

Sr. Manager Field Marketing

Position Overview:

Reporting to the Sr. Director of Product Marketing, you will be a key player in the transformation of the metal additive printing market and work with stakeholders across the company to fuel awareness and demand. You will work closely with ABM marketing, Digital Marketing, Partner Marketing and the Sales team to devise and drive execution of the Americas marketing strategy for Velo3D in support of our MQL/SQL and revenue objectives. Your experience in field, events, demand generation, or campaign marketing, as well as your love for fast-paced initiatives, will benefit you in this role.

Essential Functions:

  • Develop integrated and comprehensive Americas Field Marketing strategies to ensure effective product positioning & promotion that supports Velo3D‘s revenue growth targets.
    • Provide regular program measurement and reports of the same. Specifically, MQL/SQL and awareness metrics
  • Aligns strategic marketing programs including Account Based Marketing support, regional demand generation, and the management of events and conferences to support sales objectives.
  • Work collaboratively with the campaign and content leads to influence creation and/or revision of programs repackage/revise programs to execute in region as needed.
  • You proactively map your own quarterly KPIs and goals to company needs, but also enjoy the ever-changing nature of startups and can adjust accordingly.
  • Must be familiar with digital as well as in-person marketing techniques and Martech systems like Hub Spot, and Salesforce.
  • Partner with the marketing and sales teams to align efforts and discover and deploy top-performing tactics to create, develop, and close sales qualified leads and opportunities. Including localized/region campaigns, events, tradeshows etc.
  • Communicate program status, action items, results reporting, and deliverables across marketing and sales.
  • Own a portion of our Americas pipeline target and conversion metrics for Velo3D’s go-to-market strategy and the team’s efforts to continually improve and optimize.

Qualifications & Education:

  • Experience delivering, accelerating, and expanding sales pipeline through regional marketing efforts.
  • 5-7 years in field marketing with experience in multiple marketing disciplines, including customer-facing events, digital campaigns, customer development, events, conferences, and email.
  • Ability to execute quickly in a pressure fast paced environment with the ability to pivot projects as needs change. Actively seek candid feedback from relevant stakeholders as you chase your KPIs.
  • Ability to work closely with a distributed sales team and collaborate closely across geographically dispersed marketing teams and disciplines.
  • Ability to maintain relationships with third-party vendors and venues.
  • Strong interpersonal skills and comfortable in a range of environments from a C-level executive dinner to chatting with practitioners at conferences.
  • Ability to coordinate, manage, and execute multiple marketing campaigns concurrently.
  • Direct experience organizing and successfully executing events and conferences
  • Travel across the Americas (primarily in US at first) as needed for regional campaigns (upon return of travel).
  • Proficient in Salesforce and Hub Spot with ability to learn new software quickly.

Additional Qualifications:

  • Excellent writing, PowerPoint and Graphic design skills and understanding of Illustrator a strong plus.
  • Having a passion for technology and disruptive technology with the ability to be creative, innovative and think outside the box to just get things done would be extremely helpful.

Additional Information:

This position may either be remote or work out of our headquarters in Campbell, CA.

Sr Software Engineer

VELO3D is a mature startup creating a future of manufacturing where previously impossible components are now a reality. We are working towards allowing customers to reliably print any geometry they require in a variety of metals. Doing so requires solving hard geometric, computational and visualization challenges. Our products are 3D printers as well as made-to-order parts printed in-house.

Our distribution network currently covers the US, Asia (Korea and Japan), Australia and we are expanding to Europe.

The Team:

You would be joining our expanding team of engineers responsible for writing cross platform C++ tools that handle preparation of our 3D printing jobs.

The tools we develop:

  • handle import of 3D CAD and mesh models, converting them to water-tight high quality surface meshes
  • arrange the models, modify them and analyze them for issues that might impact the print
  • take the build and generate print instructions by mapping a wide range of different process types onto features of the geometry. These computations are highly parallel and run on clusters and can take hours to days. They need to be extremely reliable as a single wrong laser instruction can cause a build to fail
  • analyze and visualize the resulting gigabytes of data to detect potential issues and support development of new processes

Our printers have created parts that have gone into space, supported development of super-sonic flight among other application areas.

We have a modern, cross-platform development setup with thorough CI, benchmarks, static analyzers, clang sanitizers etc.

Position Overview:

If you are looking for exciting technical challenges we have a job for you!

You will be working on:

  • developing geometric and physics based tools to predict and prevent build issues
  • developing geometric optimization procedures to reduce surface defects
  • developing a library of robust operations on 3d surface meshes
  • optimizing futures and structured loop based parallel computations
  • implementing support for concurrent operations in our GUI
  • moving geometry processing from 2D to 3D to improve spatial coherence, robustness and speed
  • developing and implementing geometric algorithms and data structures.

You will be working in close collaboration with the people who develop our print processes and help customers with their challenging parts.

Requirements:

  • BS or above in CS or Engineering
  • 5+ years writing production software
  • 1+ years of C++ on any platform
  • Familiarity with computational geometry concepts
  • Good communication skills 

Bonus Points For:

  • Deep knowledge of modern C++
  • Understanding of key visualization libraries such as Qt, VTK
  • Understanding of usage and implementation of robust 2 and 3-dimensional geometric operations
  • Knowledge of Polygonica, Boost.Polygon and other meshing and polygon libraries
  • Experience in structured parallel computations such as Intel TBB and futures
  • Experience with infrastructure for running large batch jobs on AWS
  • US Citizen/Green Card holder as rocket engines are covered by ITAR

This position is fully remote till at least August of 2021.  We are looking forward to returning to face-to-face collaboration, while maintaining flexibility and a work-life balance.

Sr. Mechanical Engineer (Electromechanical)

Position Overview:

The Senior Mechanical Engineer researches, develops, designs, tests, evaluates, and documents mechanical components, subassemblies, equipment, and systems, applying principles and techniques of mechanical engineering.  This position is responsible to work independently and as a member of a team supporting the development of capital equipment.

Essential Functions:

  • Research, develop, and design mechanical and electromechanical and/or pneumatic prototypes, systems and subsystems for capital equipment (involving stepper or servo motors, pneumatic pumps, valves, etc…)
  • Perform tolerance analysis of designs at the system and subsystem level
  • Conduct system level integration and validation of designs (testing and troubleshooting)
  • Plan and perform tests to analyze the feasibility, design, operation and performance of equipment, components and systems
  • Continuous improvement related to enhancing system performance, reliability and manufacturability
  • Drive full documentation of design including BOM, drawings and procedures
  • Oversee and coordinate activities involved in fabrication, operation, application, installation, and repair of mechanical or electromechanical products and systems.
  • Manage small to mid-sized projects from concept to production.
  • Collaborate in a team environment working with Hardware, Software and Process.
  • Participates in team and other assigned meetings

Education:

Required: Bachelor’s degree from an accredited university in mechanical engineering or a related field or higher

Experience:

Required:

  • 5+ years of experience in Mechanical Systems Design and Development
  • 5+ years of CAD experience (Solidworks)
  • 5 years’ experience designing manufacturing systems for semiconductor, machining, automation, materials processing, or other related industrial capital equipment applications (Additive Manufacturing, Semiconductor, Solar, Robotics, CNC, or Biomedical Manufacturing Equipment Design Engineering experience)

Desired:

  • Metal additive manufacturing experience a plus but not required
  • Experience with risk analysis methods such as FMEA

Other Requirements:

  • Systems level thinker with experience working on complex mechanical systems
  • High level of commitment to contribute to a positive, high-paced and results-oriented work environment
  • Willing and able to work “Hands-on” to build, integrate and test newly developed systems and/or subsystems
  • Good experience in CAD design including GD&T, FEA and quality detail drawing documentation.
  • Self-driven and independent thinking. Ability to work independently.
  • Strong desire to work for an early stage startup company on disruptive technologies and make it a success.
  • Strong written and oral communication skills.

Technical Account Manager

Essential Functions:

The Technical Account Manager (TAM) maintains and enhances relationships with our external customers. The TAM oversees and addresses our customers’ technical needs before and after the sale, ensuring customer satisfaction. Through insight and experience, as well as understanding VELO3D’s capabilities and potential to improve, the TAM uses technical, product, and business knowledge to support our Sales and Support processes, strengthen customer relationships, and create mutually beneficial opportunities.

Near Term Deliverables – First Year:

  • Demonstrate improvements in the following key criteria:
    • Customer onboarding effectiveness and timing
    • PM scheduling accuracy
    • Parts, spares and consumables quote response time
    • Upgrade tracking accuracy
    • Service agreement renewal rate
    • Contribute to training polish and effectiveness

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Provide red-carpet, white-glove welcome and technical assistance for customers to support pre-sales and post-sales processes, including onboarding, training, installation logistics, parts fulfillment, service contracts, and billing support.
  • Address all product-related queries on time.
  • Assist customers to use products effectively, such as software license management; manage software releases on the Support portal, managing out- and in-bound communications.
  • Use CRM software to schedule service and provide customer quotes for parts and services, ensuring that customer needs and interactions are fulfilled, tracked, and realized as revenue.
  • Schedule assets (including Field Service Engineers and parts) to cover the broad range of customer needs and ensure our response and resolution commitments are kept across geographic regions.
  • Identify solutions to keep customers satisfied and reduce support costs through surveys and other means of gathering data about customer experience.
  • Lead meetings with customers and other company principals to discuss business at a strategic level and gather information to improve our ability to meet our customers’ needs.
  • Champion service contract renewals and manage them to completion.
  • Other duties as needed or required.

Education:

Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.

Desired:  Master’s degree from an accredited university in engineering, business administration, or a related field.

Experience:

Required:

2 years of demonstrated experience:

  • Proven work experience as a Field Service Manager, Technical Account Manager, Project Manager, or Program Manager
  • Former hands-on experience with complex equipment, CAD, and supporting software
  • An ability to grasp and quickly respond to customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills using collaborative and innovative approaches, as necessary

Desired:

  • Startup experience
  • Military service
  • Experience with semiconductor manufacturing equipment or 3D AM markets

Other Requirements:

  • Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to work with the applications we use to quote, track, bill, fulfill shipments, and present analyses and plans to customers.
  • Attention to details/focus on quality: Mindful of details and acts with accuracy. Ability to see the big picture and produce customer satisfaction down to the smallest detail.
  • Committed to results: The Customer Support organization is measured by its ability to keep downtime low, meet our commitments, and build strong and enduring customer relationships. Candidates should provide examples of how their acumen, team spirit, and commitment to the customer resulted in mutual long-term benefits
  • Technical aptitude: Has prior experience in supporting technical equipment and related software products. Learns quickly when facing new problems. Connects the dots quickly and rapidly brings situations to satisfying closure.
  • Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.
  • Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.

Physical Demands:

  • Working at a desk in an open office environment for extended periods of time.
  • Some travel for executive business reviews (EBRs) as required and when safe to do so. (25%)

Other Physical Requirements:

  • High frequency of computer keyboarding
  • High frequency of viewing a computer monitor
  • Other personal protective equipment as applicable, such as steel-toed shoes and protective eyewear

Work Environment:  

Work may be performed from home, at Velo3D headquarters, or at customer facilities. Work may be performed in stressful situations.

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